Support & Customer Success

In order to be truly successful with a customer engagement platform, you need ongoing training, documentation and support. Some marketers might also need services around developing creatives, like responsive HTML templates. It's critical to pick a platform with a strong focus on customer success through documentation, training, support and services.

RFP Questions on Support and Customer Success

  1. Do you provide account management support and training? If yes, how do you assign account management teams to customers?
  2. Do you provide detailed documentation? If yes, provide the link to your documentation.
  3. Do you offer creative development services? 
  4. Do you collect and share client benchmark data with any customers? if yes, by industry/sub-vertical/etc.?
  5. What forms of technical support do you provide? Do you have a global presence for support?

Read Blueshift's responses to these questions