In order to be truly successful with a customer engagement platform, you need ongoing training, documentation and support. Some marketers might also need services around developing creatives, like responsive HTML templates. It's critical to pick a platform with a strong focus on customer success through documentation, training, support and services.
RFP Questions on Support and Customer Success
- Do you provide account management support and training? If yes, how do you assign account management teams to customers?
- Do you provide detailed documentation? If yes, provide the link to your documentation.
Do you offer creative development services?
- Do you collect and share client benchmark data with any customers? if yes, by industry/sub-vertical/etc.?
What forms of technical support do you provide? Do you have a global presence for support?
Updated almost 3 years ago