Privacy, Security & Compliance

Customer engagement platforms deal with a large amount of sensitive PII data and it's important to ensure data security and privacy. Regions like Europe impose additional compliance requirements that must also be met, if your company operates globally.

Questions for Privacy, Security & Compliance

Privacy & Compliance

  1. Describe how your solution supports customer data privacy preferences and adheres to privacy compliance regulations (e.g. CCPA, GDPR, HIPAA).

  2. Describe how your solution manages Personally Identifiable Information (PII) such as name, address, email, and phone number in ways that comply with privacy and security regulations in the regions where it is deployed.

  3. Describe your solution's functions to store and enforce customer consent for data usage to comply with privacy regulations.


  1. Does your solution provide user-level and role-based access controls as well as custom user management to what data is available to which user?

  2. Does your solution undergo stringent security audits? Can you provide certifications (e.g. SOC2)?

  3. Does your solution encrypt data in transit and at rest?

  4. Does your solution maintain audit trails for interactions with the system?

  5. Does your solution support Single-Sign On?

Read Blueshift's responses to these questions