Services & Support

In order to be truly successful with a customer engagement platform, it's critical to pick a platform with a strong focus on customer success through documentation, training, support and services.

RFP Questions for Services & Support

Services

  1. Describe your onboarding process and the resources to expedite onboarding and time to value. What's the typical timeline?
  2. Do you have services that can help in migrating our current programs?

Success

  1. Describe how you provide an appropriate level of support, including dedicated customer success resources.
  2. Describe what dedicated product training and self-learning resources are available.

Support

  1. Do you offer 24/7 customer support? Do you have global presence for support? What support levels are included and what are the Service Level Agreements (SLAs) for technical support?

Read Blueshift's responses to these questions