Services & Support
In order to be truly successful with a customer engagement platform, it's critical to pick a platform with a strong focus on customer success through documentation, training, support and services.
RFP Questions for Services & Support
Services
- Describe your onboarding process and the resources to expedite onboarding and time to value. What's the typical timeline?
- Do you have services that can help in migrating our current programs?
Success
- Describe how you provide an appropriate level of support, including dedicated customer success resources.
- Describe what dedicated product training and self-learning resources are available.
Support
- Do you offer 24/7 customer support? Do you have global presence for support? What support levels are included and what are the Service Level Agreements (SLAs) for technical support?
Updated 11 days ago